Returns & Exchanges

At Carter and Holmes Orchids, we take great pride in the quality of our plants and home decor; if your order arrives damaged or fails to meet your expectations, please contact us within 48 hours of delivery for a resolution.

Return Process

• 1.
  Document Your Order

  Upon arrival, take clear photographs of the plants, any damage to the packaging, and the shipping label to assist with our quality assessment.

• 2.
  Contact Customer Support

  Email our team or use our contact form to submit your return request, including your order number and the photographs of the items in question.

• 3.
  Receive Return Authorization

  Our orchid specialists will review your request and provide a Return Merchandise Authorization (RMA) or instructions for a replacement if the plant is deemed non-viable.

• 4.
  Secure Packaging

  If a return is required, carefully repackage the items in their original shipping materials to ensure they are protected during transit back to our greenhouse.